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Highly recommend using another internet service that is reliable and helpful to your concerns. Just received a bill for January and we didn’t have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account??♀️ so billing is all messed up and still internet is constantly going out all throughout the day. This is hands down the worst internet service I’ve ever had. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. Once modem was set up we weren’t able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later. Just moved here and all though the equipment was sent, we weren’t able to actually set modem and begin service until two weeks later in the middle of February.
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They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didn’t make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 o’clock and 4 o’clock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible. I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. ~KarenĪs I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired that’s been out since Sunday last week today is Friday I’ve been on hold for 48 minutes and on chatout for at least that same amount. Please reach out to us at with reference number 28655771 in the subject line and we can assist you further from there. We are very sorry for the negative experience you had with one of our customer service agents as well as the issue you faced with your internet service.
Hello! Thank you for reaching out to CenturyLink. All around very inconvenient and bad service! I’m thinking of switching service as I work from home and even if I wasn’t up to date on my payments I’ve been a CL customer for years & there should be a better way to find all this out! Not happy Then I see a message that power is out in my area.
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3) they asked to punch in my credit card# which was strange and the lady was very rude and hard to understand The call was static and hung up on me 4) I had to install the app to pay bc I have no wifi just cellular data. We're here to help! You can get in touch via Ĭalled you at 2:35 pm CST - 1) and your recording said it was after hours! Bad customer service to have short hours during work days if this is true! 2) I requested Spanish #9 only to be transferred to your payment program to ask me to make a payment which i forgot to pay so was over due. Learn more about Secure WiFi by visiting